PostBox is a powerful, plugin-based feedback and support management system designed specifically for Sngine-powered social networks. It enables your users to easily submit complaints, suggestions, bug reports, and feedback—while giving administrators a complete dashboard to manage, respond, and track every submission efficiently.
Built with a modular, no-core-edit architecture, PostBox integrates seamlessly into your platform via hooks, ensuring clean installation, easy updates, and maximum compatibility.
🚀 Frontend User Experience
PostBox provides a smooth and intuitive interface for users:
- Dedicated submission page: /postbox
- Submit reports with:
- Category (Complaint, Suggestion, Bug Report, Feedback)
- Subject & detailed description (rich-text editor)
- Optional file attachments
- Auto-generated report IDs (e.g., PBX-1001)
- Default tracking status: Pending
- Users can view all their submissions with:
- Status badges
- Admin replies
- Submission date
- Detailed report view via unique link
(e.g., /postbox?report=PBX-xxxx)
🛠️ Powerful Admin Dashboard
Manage everything from a centralized admin panel:
- Dashboard route: /admincp/helptor/postbox
- View and manage all reports in one place
- Advanced filtering:
- By status, category, or search
- Update report status:
- Pending, In Progress, Resolved, Rejected
- Add or edit admin replies
- Secure delete with confirmation flow
- CSRF protection & secure action validation
🔔 Smart Notifications & Email System
Keep users informed in real time:
- In-app notifications on report updates
- Single consolidated email (no duplicates)
- Email includes:
- Report ID & subject
- Category
- Status change (old → new)
- Admin reply
- Direct “View Report” link
- Uses user’s registered email automatically
📌 Seamless UI Integration
PostBox blends perfectly into your Sngine UI:
- Sidebar menu link injection (hook-based)
- Feed sidebar widget with:
- Call-to-action button
- Custom heading & bullet content
- Admin-configurable widget text
- Toggle visibility from plugin settings
⚙️ AdminCP Integration
- Adds PostBox Dashboard directly into AdminCP support section
- Fully integrated using hooks (no core modifications required)
🗄️ Database & Storage
- Dedicated reports table: postbox_reports
- Plugin settings table: postbox_settings
- Secure file storage under:
- /content/helptor/postbox/uploads/
🔒 Security & Validation
Built with security-first principles:
- Login & admin role validation
- Input validation for all fields
- Rich-text sanitization
- File upload validation (type, size, MIME)
- Safe output escaping
- CSRF protection on all actions
🧱 Plugin Architecture
- 100% plugin-based (no core edits required)
- Clean, maintainable structure:
- init.php
- routes.php
- controllers/
- templates/
- uploads/
- Hook-driven rendering for seamless integration
💡 Why Choose PostBox?
- Turn your social network into a fully interactive support system
- Improve user engagement & trust
- Track issues, feedback, and bugs in one place
- Clean integration with zero risk to core files
Link:
Note:
This is a third-party plugin developed by a different team and developer. As the Sngine team always encourages developers to add more and more features to our beloved Script “Sngine,” we welcome this plugin ❤️ 💐
